Location: Pittsburgh, PA (Onsite — Alps Controls HQ)
Industry: eCommerce | HVAC Controls | Distribution
Level: Entry-level to intermediate (1-3 years)
Reports to: Sales Operations Director

About Alps Controls
Alps Controls is a technology-enabled distributor specializing in HVAC and building automation controls, with over three decades of trusted service to contractors, mechanical engineers, and system integrators across North and South America. We partner with more than 200 leading manufacturers to deliver the products, technical expertise, and reliability our customers depend on.

As we transition to second-generation leadership — with our founder still actively engaged — we're building on a strong foundation while evolving to meet the demands of a growing, digitally native customer base. We believe in thoughtful decision-making, cross-functional collaboration, and investing in the right people to drive lasting change.

About the Role
This in-office role fulfills ongoing operational needs that drive the ultimate success of the sales team by improving data accuracy, updating business systems like the CRM, and completing coordinated tasks that improve the effectiveness across the organization. You'll partner with the Sales Operations Director to ensure the right work is completed at the right time, with clarity and attention to detail.

What You'll Do

• Execute the data strategy by maintaining clean, accurate, and organized information that enables the organization to operate with confidence and clarity
• Own the tactical execution of system and process improvements by implementing configurations, updates, and adjustments that align with the operational vision for sales excellence
• Handle incoming requests by gathering needed details, confirming expectations, and completing the associated data or system updates
• Build and maintain knowledge bases that support process consistency and improve sales team comprehension and success, and ultimately striving to minimize administrative burden
• Assist in coordinating operational changes by preparing information, organizing inputs, and ensuring updates are recorded accurately
• Provide structured, detail-oriented support that helps clarify next steps, identify missing information early, and maintain alignment with expectations
• Drive key initiatives forward by taking guided ownership of the tactical execution that turns strategy into sustainable, reliable operational improvements
• Build trust and operational stability through reliable execution of recurring responsibilities and core processes, enabling management and leadership to focus on strategy and organizational impact
• Own the full lifecycle of vendor marketing funds: invoice programs, track commitments, collect funds, reconcile payments, and report status

Tools You'll Use

Salesforce; Website/ERP; Excel; Asana/PM tool; Dialpad; Microsoft 365 Suite; Power BI (as-needed support); SQL (as-needed/support); must be comfortable using AI technology/ agents.

What You Bring

• 1-3 years in business operations, sales operations, revenue operations, or coordinator/administrative operations roles with data/administrative responsibilities.
• Strong proficiency in Excel and comfort working within CRM and business systems.
• A natural ability to quickly learn new technology and business platforms; tech-savvy and adaptable to evolving tools.
• Solid documentation habits, attention to detail, and clear written communication.
• Reliability, follow-through, and a steady, organized working style.

How You Work

You enjoy learning new tools, systems, and processes and can apply what you learn quickly. You understand that growth often comes from doing, iterating, and improving. You stay flexible and open-minded as workflows and technologies evolve, adapting smoothly without losing momentum. You bring curiosity, initiative, and a willingness to build new skills while seeking guidance when needed. This role is not remote. This position is expected to work on-site alongside our Sales Team during standard business hours.

Why You'll Love Working at Alps Controls

At Alps Controls, you're not just supporting operations, you're helping to shape the backbone of a fast-growing, industry-leading e-commerce platform in the building automation space. You'll work with a team that thrives on collaboration and continuous improvement, where new ideas are welcomed. The work you do will have a direct, visible impact on how internal teams function and how customers experience our brand. If you're someone who enjoys learning, building, and making systems better, you'll find yourself growing here...quickly. Oh, and we work half-day Fridays!

Growth Path

Opportunities in Sales and Business Operations, as roles evolve and the company grows.

This role may not align well if…

You prefer rigid routines or single-system specialization, avoid administrative/detail-heavy work, avoid office culture and the social aspects of work, struggle with shifting priorities or revisions, resist guidance, do not communicate when blocked, or seek high-level strategy responsibilities.

Apply for our Sales Operations Associate position on ZipRecruiter

Location: Pittsburgh, PA (Onsite — Alps Controls HQ)
Industry: eCommerce | HVAC Controls | Distribution

About Alps Controls
Alps Controls is a technology-enabled distributor specializing in HVAC and building automation controls, with over three decades of trusted service to contractors, mechanical engineers, and system integrators across North and South America. We partner with more than 200 leading manufacturers to deliver the products, technical expertise, and reliability our customers depend on.

As we transition to second-generation leadership — with our founder still actively engaged — we're building on a strong foundation while evolving to meet the demands of a growing, digitally native customer base. We believe in thoughtful decision-making, cross-functional collaboration, and investing in the right people to drive lasting change.

About the Role
New role. Real impact. We're looking for an RMA Manager to design and lead our returns function from the ground up. You'll shape policy, partner with 200+ manufacturers, and turn returns into a competitive advantage for a growing eCommerce HVAC distributor.

We see the returns experience as a competitive advantage — not just a cost center.

As our eCommerce business scales, we're creating a new leadership role: RMA Manager. This role will define and own our returns strategy end to end, with a clear mandate to design a customer-first, no-hassle return experience inspired by companies like Nordstrom, Costco, and Zappos — while navigating the complexity of diverse manufacturer policies.

Here's the reality: returns can be frustrating. For customers. For internal teams. For you. But if you're the kind of person who gets energized by solving messy problems, building systems that actually work, and turning pain points into loyalty-building moments — this is your opportunity.

You'll have the autonomy to build something from scratch, the executive support to make it happen, and the chance to prove that a great returns experience can be a true differentiator in our industry.

If you thrive in ambiguity, enjoy creating scalable processes from the ground up, and know how to balance customer experience with operational and financial discipline, this role offers a rare opportunity to make a lasting impact.

What You'll Own

Returns Strategy & Policy Leadership

• Design, implement, and continuously evolve a standardized, customer-centric returns policy across the organization.
• Translate hundreds of manufacturer-specific return rules into a simple, consistent experience for customers.
• Partner with executive leadership to align returns strategy with broader business, financial, and CX objectives.

End-to-End RMA Ownership

• Own the full RMA lifecycle — from customer request through product disposition, credit issuance, and manufacturer recovery.
• Establish scalable workflows, decision frameworks, and escalation paths that empower teams and reduce friction.
• Drive accountability, consistency, and transparency across all return scenarios.

Vendor & Manufacturer Strategy

• Serve as the strategic owner of manufacturer return relationships.
• Negotiate, influence, and optimize vendor return processes to improve recovery rates and cycle times.
• Identify opportunities to standardize or simplify manufacturer interactions as the business grows.

Customer Experience Excellence

• Champion a frictionless, "no-hassle" return experience that builds trust and long-term loyalty.
• Partner closely with Customer Service and Sales to resolve complex or high-impact cases.
• Use return insights to proactively reduce customer pain points before they occur.

Data, Insights & Continuous Improvement

• Define KPIs and success metrics for the returns function (cycle time, recovery, cost of returns, customer satisfaction).
• Analyze return trends to inform merchandising, product content, fulfillment accuracy, and vendor selection.
• Lead system, tooling, and automation initiatives to scale the returns operation.

Cross-Functional Leadership

• Collaborate with Operations, Finance, IT, Purchasing, and Customer Experience teams to drive alignment.
• Lead change management as new policies and processes are rolled out company-wide.

What We're Looking For

Preferred

• 3+ years of experience owning or leading returns, RMA, reverse logistics, or complex operations in an eCommerce or distribution environment.
• Demonstrated success building or transforming processes in a multi-vendor ecosystem.
• Strong strategic thinking paired with hands-on execution.
• Self-starter mentality with comfort operating in a newly created role.
• Excellent communication and stakeholder management skills.
• Genuine passion for customer experience — even (especially) when the situation is messy.

Would help, but not required

• If you haven't owned RMAs directly but have built complex operational systems in messy, multi-stakeholder environments, we still want to hear from you.
• Experience working with manufacturers or suppliers with varied return policies.
• Familiarity with ERP, OMS, or RMA platforms.
• Background in HVAC, electrical, industrial, or technical distribution.
• Experience scaling operations in a high-growth environment.

Why This Role Matters

• You will architect a returns function that directly shapes our customer experience.
• You'll have executive visibility and the ability to influence company-wide policy.
• You'll build something from scratch with the resources and support to do it right.
• You'll help turn returns into a strategic differentiator for the business.
• You'll work with a team that values your expertise and gives you the room to lead.

We're not looking for someone who just processes returns. We're looking for someone who sees the potential to transform them.

Send your resume and cover letter to our Customer Experience Supervisor

Location: Pittsburgh, PA (Onsite — Alps Controls HQ)
Department: Marketing
Reports to: CMTO
Role Type: Individual Contributor (Newly Established Role)

About Alps Controls
Alps Controls is a technology-enabled distributor specializing in HVAC and building automation controls. For more than 30 years, we have partnered with over 200 manufacturers to support mechanical contractors, controls professionals, engineers, and facilities teams across North America and South America.

As an organization entering its second generation of ownership, Alps Controls combines long-standing industry relationships with a modern, digital-first operating model. Our founder remains actively engaged in the business, providing continuity and a long-term perspective while investing in systems, structure, and talent to support continued growth.

Alps Controls operates as a non-stocking, platform-driven distributor — shipping directly from manufacturers while providing expertise, education, and support that simplify how technical professionals source controls solutions. As our digital ecosystem and vendor partnerships expand, marketing has become a central driver of commercial performance.

This Marketing Operations & Campaign Manager role reflects the next stage of our evolution. As marketing initiatives become more data-driven, cross-channel, and system-dependent, this position has been created to bring operational rigor, execution discipline, and performance visibility to our growing marketing engine.

Alps Controls values thoughtful decision-making, cross-functional collaboration, and steady, intentional growth. We offer a professional, grounded environment where roles are designed with long-term impact in mind and where individuals are empowered to build scalable systems that support sustainable expansion.

About the Role
The Marketing Operations & Campaign Manager is responsible for executing and operationalizing Alps Controls' cross-channel marketing campaigns. This role ensures marketing strategy translates into coordinated execution across email, automation, paid media coordination, events logistics, and campaign performance reporting.

This position is the operational engine of the marketing department — responsible for building, deploying, tracking, and optimizing campaigns while maintaining system integrity and execution discipline.

Key Responsibilities:

Campaign Execution

• Build and deploy email campaigns in marketing automation platform
• Create and manage landing pages
• Coordinate campaign timelines and assets
• Ensure on-time launch of monthly initiatives
• Manage campaign QA and testing

Marketing Automation

• Build and maintain workflows (welcome, reactivation, nurture)
• Manage segmentation and lists
• Ensure CRM data flows properly between Salesforce and Marketing Automation
• Maintain database hygiene and compliance

Paid Media Coordination

• Serve as internal liaison to paid media agency
• Provide campaign briefs and landing pages
• Monitor spend pacing
• Consolidate performance reporting
• Recommend optimization adjustments

Event Logistics & Execution

• Coordinate event timelines
• Manage venue communication
• Oversee registrations and attendee lists
• Coordinate booth materials and vendor participation
• Support post-event reporting and follow-up workflows

Reporting & Analytics

• Maintain monthly marketing performance dashboard in cooperation with our BI team
• Track campaign KPIs
• Monitor attribution trends
• Provide insights to CMTO and leadership

Cross-Functional Coordination

• Align with Sales for campaign rollout
• Support Vendor Marketing Specialist with fulfillment builds
• Coordinate with Marketing Director on asset deployment

Ideal Candidate Profile

• 4-6 years B2B marketing experience
• Strong experience with marketing automation platforms (HubSpot preferred)
• Comfortable working within Salesforce ecosystem
• Highly organized and deadline-driven
• Analytical mindset
• Experience coordinating paid media agencies
• Experience supporting live events

What Success Looks Like (First 12 Months)

• Campaigns launch on schedule without last-minute scrambling
• Marketing automation workflows operate smoothly
• Vendor campaigns execute seamlessly
• Paid media reporting is clear and actionable
• Events run without operational friction
• Leadership receives consistent, data-backed reporting

Tools & Systems

This role works across several tools and systems, including:

• CRM platforms (e.g., Salesforce or similar)
• Email marketing platforms
• Google Ads Management
• Website content and promotion tools
• Analytics and reporting tools (web, campaign, or dashboard-based)
• Project management and collaboration tools

Experience with these systems is helpful, but strong fundamentals and a willingness to learn are equally important.

Location & Work Environment

• Preferred location: Homestead, PA
• Ability to work onsite at Alps Controls HQ, with flexibility as appropriate
• Occasional travel to vendor meetings or industry events

Send your resume and cover letter to our Chief Marketing Technology Officer